Customer App: How to Use the Customer App

Welcome to the OrderEasy Customer App! In this video, we’ll walk you through how the app works and explore its key features.

Downloading & Logging In

  1. Download the OrderEasy app from the Google Play Store (Android) or Apple App Store (iOS), then launch it.
  2. Enter your Customer App Email Address and Password.
    – (Optional) Tap Skip in the top-right corner to log in later.
    – (Optional) Check Remember Me to save login details, or tap Forgot Password and enter your email to receive a reset link.
  3. Tap Login to proceed.

Selecting a Store

  1. From the Home Screen (house icon in the bottom navigation bar), choose a method to select a store:
    – QR Scan: Tap the QR icon in the top-right corner and scan the store’s unique QR code on-site.
    – Manual Search: Type the store name into the Search Bar and select it from the results.

Browsing & Adding Products

  1. On the Category Selection screen, tap a category (or use the top tab bar to switch categories).
  2. Tap a product to view the Product Details screen.
  3. Select desired attributes:
    – Extras: Add optional ingredients.
    – Exclusions: Request ingredients to be removed.
    – Preferences: Select specific modifications (only one preference allowed at a time).
  4. (Optional) Add a custom order note in the note field.
  5. Choose how to purchase:
    – Buy It Now: Tap to skip directly to checkout (requires an empty cart).
    – Add to Cart: Use the quantity selector to set the amount, then tap Add to Cart.

Cart & Checkout

  1. Tap the Cart icon in the top-right corner to review your items.
  2. Adjust quantities, remove items using the Trash icon, or add an order note if needed.
  3. Tap Checkout.
  4. Review the cost breakdown (Subtotal, Taxes, Fees).
  5. Add a tip by selecting a percentage or entering a custom amount in the Tip Amount field.
  6. (Optional) Tap the QR icon under “Assign Location to Order” to scan your table’s QR code.
  7. Select your preferred payment method and proceed with payment.

Order Confirmation & Tracking

  1. On the Order Confirmation screen, locate your Order Number and collection QR Code (to present to staff when picking up).
  2. Tap the floating Alerts bell icon to track real-time order updates (In Queue, Pending, Preparing, Ready).
  3. (Optional) Tap the store location link for directions, or tap View Order to access the full order breakdown, share, or print details.

Order History & Profile Management

  1. Order History: Return to the Home screen, tap Orders in the bottom menu, and tap the filter icon to filter by status or date. Tap any past order to view details.
  2. Profile & Account: Tap Profile in the bottom menu:
    – Change Photo: Tap your profile icon and select Change Photo.
    – Edit Details: Tap Edit to update your name, email, or phone number, then tap Save.
    – Logout / Delete Account: Tap either option at the bottom and select Confirm.