Visit ordereasy.io and click Sign Up. Enter your details to register your account. Once signed up, you can start placing and customizing orders with real-time updates right away.

OrderEasy works seamlessly across major web browsers on desktop and mobile devices. Native mobile applications are also available. Download the OrderEasy.io app from the Apple App Store for iOS or Google Play for Android.

You can view menus and explore platform features, but creating an account is required to place and customize orders, make secure payments, and track your order status in real time.

Once your order is placed, you can follow its status live from the OrderEasy app. You will see real-time status updates; from store from Pennding -> In Progress -> Ready -> Collected with automated notifications at every stage.

Go to Order History, select the order in question, and choose Report an Issue. Our customer support team will review your submission promptly to resolve the problem and process any necessary refunds or adjustments.

Yes! At checkout, select Schedule Order to choose your preferred date and time. Orders can be scheduled up to 7 days in advance. Note: Advanced scheduling is store-specific, as individual merchants choose whether to enable this feature.

In the OrderEasy Admin Dashboard, navigate to Products. Click Add Item to create new product / menu item complete with photos, descriptions, pricing, and attribute. All updates go live immediately upon saving.

Go to Store Settings. Operating Hours to set your daily schedule. Use the Override feature to set holiday hours or temporary closures. OrderEasy automatically pauses incoming orders outside your configured operating hours.

Yes. From the live Orders dashboard, toggle the Store Online switch to off at the top of the screen to temporarily halt new incoming orders while your kitchen catches up. You can unpause at any time, and customers will see a brief unavailability message until you resume.

OrderEasy accepts major credit and debit cards (Visa, Mastercard, American Express), digital wallets (Apple Pay, Google Pay). All transactions are securely processed using encrypted, PCI-DSS compliant payment gateways.

Merchant payouts are processed weekly every Friday for all completed orders from the previous Monday through Sunday cycle. Funds are deposited directly into your linked bank account via electronic transfer (such as ACH or SEPA, depending on your region).