Store App: How to Use the Store App

Welcome to the OrderEasy Store App! In this video, we’ll walk you through how the app works and explore its key features and functions.

Downloading & Logging In

  1. Download the OrderEasy app from the Google Play Store (Android tablet) or Apple App Store (iPad), then launch it.
  2. Enter your account Email Address.
  3. Select your store location from the Select Store dropdown menu.
  4. Enter your store account Password.
    – (Optional) Check Remember Me to save your login details.
    – (Optional) Click Forgot Password, enter your email, and tap Send Reset Link if you need a password reset.
  5. Tap Login to enter the app.

Store Navigation & Status Control

  1. Use the Burger Menu icon (top-left) to access “Order History” or log out. Tap the close (X) icon to return.
  2. Use the Online/Offline toggle (top-centre) to control whether your store is actively receiving online orders.
  3. Tap your name/profile image (top-right) to access the Profile screen.

Managing Today’s Orders

  1. Pending Column (New Orders):
    – Review incoming order details (order number, timestamp, customer info, items).
    – Tap the X button to reject the order, or tap the checkmark button to accept it.
    – Tap Confirm on the “Move Order to Preparing” popup to advance the order.
  2. Preparing Column (In Progress):
    – Prepare the order items.
    – Tap the Move to Next button to advance the card to the “Ready” column (this sends a push notification to the customer).
  3. Ready Column (Awaiting Pickup):
    – Once the customer arrives and collects the order, tap the checkmark button to mark the order as “collected”.
    – The order will clear from the active board and move to Order History.

Viewing Order History

  1. Open the side menu and select Order History.
  2. Review past orders categorized by their completion status: Collected, Not Collected, Rejected, or Refunded.
  3. Use the search and filter tools:
    – Enter keywords or order numbers into the Search Bar.
    – Tap the filter icon to filter by User Type, Order Status, or sort by date/time, then tap Apply.
    – Check the four Status Counters to see volume totals per status.
  4. Tap any order card to open the Order Details screen to view full item breakdowns and status change timestamps.

Profile Management & Logging Out

  1. Tap your profile image in the top-right corner to open the Profile Screen.
  2. Change Photo: Tap your profile image and select Change Photo.
  3. Change Password: Tap Change Password, enter your email address, and tap Send Reset Link.
  4. Log Out: Tap Logout and select Confirm on the popup prompt.